Privacy Policy

This privacy policy applies between you, the User of this Website and Louise Waterman trading as Arc-en-Verre, the owner and provider of this Website. Louise Waterman trading as Arc-en-Verre takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions.

Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, unless the context requires a different interpretation, the following definitions are used:

Data	Collectively all information that you submit to Louise Waterman trading as Arc-en-Verre via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Data Protection Laws	Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR	The General Data Protection Regulation (EU) 2016/679;
Louise Waterman trading as Arc-en-Verre,   we  or us	Louise Waterman trading as Arc-en-Verre of Unit 3 Ruskin Mill  Mill Bottom  Nailsworth GL6 0LA
User or you	Any third party that accesses the Website and is not either (i) employed by Louise Waterman trading as Arc-en-Verre and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Louise Waterman trading as Arc-en-Verre and accessing the Website in connection with the provision of such services; and
Website	The website that you are currently using, arc-en-verre.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:
   • the singular includes the plural and vice versa;
   • references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
   • a reference to a person includes firms, companies, government entities, trusts and partnerships;
   • “including” is understood to mean “including without limitation”;
   • reference to any statutory provision includes any modification or amendment of it;
   • the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of Louise Waterman trading as Arc-en-Verre and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Louise Waterman trading as Arc-en-Verre is the “data controller”. This means that Louise Waterman trading as Arc-en-Verre determines the purposes for which, and the manner in which, your Data is processed.

Data collected

How we collect Data

7. We collect Data in the following ways:
   • data is given to us by you; and
   • data is collected automatically.

Data that is given to us by you

8. We will collect your Data when:
   • when you contact us through the Website, by telephone, post, e-mail or through any other means;
   • when you register with us and set up an account to receive our products/services;
   • when you enter a competition or promotion through a social media channel;
   • when you make payments to us, through this Website or otherwise;
   • when you elect to receive marketing communications from us;
   • when you use our services.
9. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
   • send you information about your account and order;
   • respond to your requests, including refunds and complaints;
   • process payments and prevent fraud;
   • set up your account for our store;
   • comply with any legal obligations we have, such as calculating taxes;
   • improve our store offerings;
   • send you marketing messages, if you choose to receive them.
10. If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
11. We will also store comments or reviews, if you choose to leave them:
    • when visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection;
    • an anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Data that is collected automatically

12. To the extent that you access the Website, we will collect your Data automatically, for example:
    • we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Our use of Data

13. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
    • internal record keeping;
    • transmission by email of marketing materials that may be of interest to you;
    • in each case, in accordance with this privacy policy.
14. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
15. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
    • soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
    • for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
    • if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
16. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Contact forms

17. If you get in touch with us via the “Contact us” form, we will collect your name and contact details in order to reply to you or otherwise deal with your communication. We will not use this information for direct marketing purposes without your consent.

Cookies

18. If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
19. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
20. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
21. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
22. We’ll also use cookies to keep track of basket contents while you’re browsing our site.

Who we share Data with

23. Members of our team have access to the information you provide us to help fulfil orders, process refunds and support you. For example, both Administrators and Shop Managers can access:
    • Order information like what was purchased, when it was purchased and where it should be sent, and
    • Customer information like your name, email address, and billing and shipping information.
24. We accept payments through Squareup International Ltd. When processing payments, some of your data will be passed to Squareup, including information required to process or support the payment, such as the purchase total and billing information. Please see the Squareup Privacy Policy for more details.
25. Where data is shared with service providers outside the European Union, these providers safeguard your data to the same standard as if they were located in Europe.

Keeping Data secure

26. We will use technical and organisational measures to safeguard your Data, for example:
    • access to your account is controlled by a password and a user name that is unique to you.
    • we store your Data on secure servers.
27. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: louise.waterman@gmail.com.
28. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Payment security

29. All orders are processed via a secure server and payment card details will never be emailed. We do not retain or store any payment card details on our servers or at our place of business.
30. All payment card information used to purchase products from us, is processed and stored by the secure payment provider, Squareup. Customer information such as name, address and phone number may be saved when orders are processed through our shopping basket software.
31. When the Squareup payment service is used to process orders, payment card numbers, expiration dates and security codes are NOT saved through our shop software or the database that is used by the software.

Data retention

32. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
33. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
34. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
35. For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your rights

36. You have the following rights in relation to your Data:
    • Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
    • Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
    • Right to erase – the right to request that we delete or remove your Data from our systems.
    • Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
    • Right to data portability – the right to request that we move, copy or transfer your Data.
    • Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
37. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: louise.waterman@gmail.com.
38. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website.
39. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

40. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

41. We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Arc-en-Verre. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
42. We may also disclose Data to a prospective purchaser of our business or any part of it.
43. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

44. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
45. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
46. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
47. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

48. We reserve the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.  You may contact Louise Waterman by email at louise.waterman@gmail.com.

24 May 2020